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How to Make an Apple Store Appointment at a Genius Bar

An Apple Store appointment helps find issues with your Apple devices and offers ways to resolve those issues.

Apple Store

The Apple Store is a glorious place to shop for all of your Apple device and accessory needs, but they can also help you with questions and repairs. The Genius Bar inside of the Apple Store is the official place to get assistance with your Apple device hardware issues.

Let’s look at how to book a Genius Bar appointment next time you need one.

What Can Apple’s Genius Bar Help With?

The Genius Bar offers assistance with all available Apple devices. They can assist with hardware and software questions and concerns.

However, know that some repairs cannot be completed in-store. The Genius Bar does have to send your device off for some larger repairs and for computer screen repairs. Most basic phone repairs such as battery or screen replacements can be done in-store and returned to you the same day.

What Can You Repair at Home Without an Apple Appointment?

Before you make an Apple Genius Bar appointment, there are a couple of simple fixes that you can try depending on the problem that you are experiencing.

Restart Your Device

A restart should be your first line of defense against most software glitches and performance issues. If your iPhone or iPad is unresponsive, then force restart it.

To force restart an iPhone 8 or later: press Volume Up and let it go, press Volume Down and let it go, and then press and hold down the Side button.

To force restart an iPad without a Home button: press Volume Up and release it, press Volume Down and release it, and press and hold down the Power button.

On a Mac, hold down the Power button to force restart it.

Run Mac Diagnostics

If a regular restart doesn’t work, you can also reboot your Mac in diagnostic mode by holding down the D key when you turn it back on. Your Mac will test its functions and give you a diagnostic code describing the issue occurring.

Related: How to Identify Mac Issues With Apple’s Hardware Diagnostics Tests

Address Common Causes of Overheating

If your laptop is overheating, there are a couple of quick fixes that might help. Adjust your environment, close demanding tabs or programs, check the activity monitor, or reset the fan. If your phone is overheating, move it to a cool place. iPhones overheating is common in the summer if they are left in hot cars or exposed to excessive direct sunlight.

Check Your Battery Health

Battery repairs are one of the most common repairs needed for Apple devices. Check your iPhone battery health or MacBook battery health to see if it’s time to replace the battery.

How to Book an Apple Genius Bar Appointment

Once you’ve determined that you do need to bring your device into the Genius Bar, follow these steps to make an appointment:

  1. Go to on your computer or in your phone browser.
  2. Go to the Support tab on the main menu.
  3. Select Apple Repair
  4. Click Start a Repair Request
  5. Select what type of device you need an appointment for. You will select the category (iPhone, iPad, Watch, etc,) and then select the device model.

    Screen showing pictures of different Apple devices. The user can select which one they want to bring in for repair
  6. The site will present several categories of device issues. Select the issue that you are experiencing.

    Menu with repair categories
  7. The site will then give you the option to mail the device in, find a local authorized service provider, or make a Genius Bar appointment. To make the Genius Bar appointment, select Bring In For Repair.

    Screen asking whether you would like to bring your device in to the Genius Bar, mail it in, or find an Authorized repair provider.

  8. It’ll ask you for the serial number of the device if applicable, or to select the device from the registered devices on your Apple account. See our guide on finding the serial number for any Apple device if you need help locating the serial number.

    Screen asking for your device's serial number
  9. The site will now show nearby locations that you can bring your device to. They are listed with their earliest appointment availability to help you choose where to go.

    Map showing nearby Apple repair locations
  10. Select your desired Apple Store location and choose from the available times to secure your appointment.

    Popup window showing available Genius Bar appointment times

Resolve Your Apple Device Issues With an Apple Appointment

The Genius Bar is a great resource for getting help with your Apple hardware issues. For common repairs such as broken screens or dead batteries, you have a variety of repair options. The Genius Bar can help, but many users also choose to do DIY repairs or go to local shops. Understand the risks and weigh the benefits of each option.


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