Users are reporting lock-ups, crashes, and failed downloads with Microsoft’s official app store.

Microsoft really wants Windows 10 users to use the Microsoft Store more often, but a recent bug has made it hard for people to do anything on it. Multiple reports are coming in pointing out problems with the Microsoft Store, such as lock-ups, eternal loading wheels, and the inability to download apps.

New Problems With the Microsoft Store

Bleeping Computer caught wind of these problems after it spotted a wave of posts and reports on the topic. As it turns out, something Microsoft did with the operating system lately is causing the Microsoft Store to act in odd ways.

For example, when someone wants to download something from the store, it will either start a never-ending loading process or the entire page will freeze up.

Users are also finding that specific pages on the Microsoft Store may succumb to the eternal loading bug. For instance, sometimes when you try to access the download page, the Microsoft Store will show a loading wheel that never goes away.

If you practice patience and wait for the Microsoft Store to resolve its problems, the app will eventually lock up entirely. After that, your only hope is to close it using the ALT-F4 keyboard shortcut or via the Task Manager.

When the Microsoft Store crashes, it writes an error log into the Event Viewer before it disappears. The error log says that the Store has somehow “stopped interacting with Windows,” which sounds like a good reason to crash.

It’s a shame, because Microsoft has been working hard on encouraging users to use its official app store more often. The tech giant recently moved updates to MS Paint and the Snipping tool off of Windows Update and made them downloadable from the Microsoft Store instead.

As such, if Microsoft really wants users to fall back in love with the official Store, it needs to get a fix out for this crashing issue. Otherwise, users will simply start finding alternatives and leave the Microsoft Store to collect digital dust.

A Mighty Chore for the Microsoft Store

Microsoft really wants you to love its app store again, but a recent surge of bugs has made it very difficult to do so. Hopefully, Microsoft can get a fix out and get the Store in working order soon.

That’s not to say that the Microsoft Store has had a flawless track record. Users have had to adjust the system clock, clear the cache, and even check the registry just to get the Microsoft Store working again.

Image Credit: aurielaki/Shutterstock.com

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